SAP is a world-class ERP software and enterprise cloud-computing company. Its competitors are Salesforce and Oracle.
I worked for the Executive Briefing Center (EBC) in SAP’s Newtown Square location. The EBC primarily hosts customer and partner groups for strategic briefings, product demos, workshops, and networking events. The EBC team provides end-to-end hospitality services, such as catering, transportation, and lodging. The EBC also builds agendas for incoming customer briefings. Briefing consultants choose relevant SAP services to discuss during meetings, and they gather SMEs to explain those services.
The EBC heavily uses a particular data management tool for daily operations and data analysis. For proprietary reasons, I will not name the tool specifically. However, I will refer to it as BE. BE was implemented in February 2015. Since then, the EBC global team has been working closely with BE’s development team to improve its overall functionalities.
I was assigned to help the global team determine additional BE system improvements. I was chosen to take part in this project because I am an MIS student at Fox.
I acted as both a business analyst and project manager for this role. I drafted a high-level proposal that I presented to my manager before I began the project. It included the project’s purpose, scope, goals, key stakeholders, main objectives, and a timeline of milestones and deliverable due dates. After receiving my manager’s (sponsor’s) approval, I gathered the necessary background information I needed before I began my formal system analysis. I reviewed relevant documents, and I gathered additional information from SMEs, specifically my manager and my coworkers. I both interviewed and surveyed SMEs. It took me longer than I expected to determine the scope of my project. However, once I did, I began analyzing the BE’s current state. This process did not take long because I was familiar with the tool. I spent the majority of my time assessing BE’s limitations and inefficiencies. This process involved a lot of testing, process flow mapping, and close analysis. Eventually, I created an infographic of all of my system improvement recommendations. The infographic included brief descriptions of improvements along with mock-ups of how they would look in the tool. I presented the infographic to my manager, and she was pleased with my work. She stated that it was obvious I had worked hard on the project, and she thought that my suggestions were both practical and useful.