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It Intern at Professional Capital Services

In my experience at the internship, I have learn many things. I learned to use active directory and gained the ability to manage accounts, user access, passwords, and user information. I learned to create and add employee’s security access and setup and maintain their workstations. I worked to setup VPN access and allow users to remote into their desktops from home.

Professional Capital Services is a financial firm that manages retirement plans. The company was started in 2001 with the goal to allow many investment providers, clearly stated fees, and a focus on plan participant success. PCS started with over $51 million in assets with less than 50 plans. Now it has over $3.5 billion assets under administration with over 1,500 plans.

My role with the company is to provide support to users on premise and remote. I provide desktop support which includes, hardware and software like office 365, salesforce.com, VPN, and etc. I create documentations and procedures on hardware and software. I also manage the salesforce.com inventory and active directory user information.


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