Resume
SUMMARY: Innovative, detail-oriented and hardworking Information Science and Technology major with remarkable troubleshooting and communication skills. Good interpersonal skills with experience in desktop support and a passion for the IT industry.
EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA Bachelor of Science, Expected Graduation: May 2017 Major: Management Information Systems
WORK EXPERIENCE:
IT Contractor at AT&T – Langhorne PA, March 2014-Present
*Provide desktop support on an enterprise level.
*Create and manage user accounts through Active Directory.
*Configure and maintain hardware and software through System Center Configuration Manager
*Create desktop images and virtual machines to deploy to end users.
*Create Bash scripts to automate daily tasks.
Technical Support at Pro Martial Arts -King of Prussia, PA, April 2013-August 2014
*Maintain network and ensure all computers are properly functioning
*Transfer files between computers
*Provide assistance with virus removal and web security Warehouse Clerk, June 2012 to August 2013 Lifeshield Home Security, Langhorne, PA
* Ensured broken security hardware was fixed and able to be reused.
* Worked with team to make sure orders are properly registered, packaged and shipped. * Assessed and restored hardware damage on returned orders.
* Register products and locate them in an online shipping database.
* Provided technical assistance in setting up multiple computer networks.
Activities:
- Member, Temple AIS
- Volunteer, North Wales Public Library, June 2013-August 2013
- Volunteer, MS Bike Ride in Ocean City, NJ, October 2013
- Hack4Good Hackathon, February 2014
-Designed a prototype for a community service application
-Worked with a team of peers to put together an app given a short time window
Skills: Active Directory, SCCM, VPN, Linux, Bash, VMware, Group Policy, JIRA, Windows, OS X, Microsoft Office Suite