| Technical Support Specialist (Computer Services) Family and Level: IS2 Technical Support Specialist-T25 The incumbent is responsible for verifying the accurate functioning of all security measures, and ensuring maximization of system space. Furthermore, the incumbent provides computer support to administrative staff. Under general supervision, performs assigned duties, such as: providing technical support for existing applications and systems, acts as a technical consultant, assists with implementations, responsibility for end user support; Manage hardware and software inventories, ensure compliance with the university procedures and policies, may manage smaller projects or hold a key role in major project; assists in setting project priorities and timelines. Essential Functions: Has recognized expertise in specific discipline; recommends process improvements; defines and implements strategies for projects managed and provides input into strategies for larger workgroup. Regularly communicates and develops ongoing rapport with internal and external contacts to provide highly complex technical information and service; assess and anticipate recurring customer needs; understand, influence and achieve internal project/work goals; and mediate/resolve conflicts among team members. Solves variable problems and supports complex decisions under general policies and specialized standards. Uses varying analytical techniques and recommends creative modifications to complex project work and implementation processes; evaluates suggestions of project team members. Serves as a technical resource; contributes technical expertise to develop body of knowledge within project team; introduces new work; participates in establishing training needs; may provide technical training. Configure newly purchased computers, promptly recording all changes to computer equipment. Perform other duties as assigned.Competencies: Please refer to competency dictionary and other materials included with Performance Development System for detailed definitions and guidance on use of competencies. Contact with Computer Support Services staff, Administration/staff, faculty and students. |
Job Qualifications: |
| The Technical Support Specialist is responsible for verifying the accurate functioning of all security measures, and ensuring maximization of system space for the Department of Institutional Advancement. Furthermore, the Technical Support Specialist provides computer support to administrative staff including: providing technical support for existing applications and systems, acting as a technical consultant, assisting with implementations, and end user support. In addition, the Technical Support Specialist will manage hardware and software inventories, ensure compliance with the university procedures and policies, manage smaller projects or hold a key role in major project, and assists in setting project priorities and timelines. Perform other duties as assigned.
Required Education and Experience: Required Skills and Abilities: |
Technical Support Specialist (Computer Services)
August 11, 2010 by Leave a Comment
Joseph Allegra