Retail Market Support at Apple, Inc.

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  • Provided support and direction to Apple Retail Business teams on a global scale.
  • Facilitated and standardized communications between EMEA and AMR business teams.
  • Created and maintained internally distributed Retail Business support documentation for many of the AMR retail stores.
  • Onboarded and facilitated training for new team members and team additions.
  • Executed support initiatives and assisted in identifying and repairing areas of opportunity in partnership with senior project managers.
  • Maintained a ticket based help desk and executed on average 70-185 tickets per day with a SLA of 4 hours or less.
  • Identified an accounting error that resulted in a change of process and review of several internal process guides.

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Participation

  • Fox IT Career Fair
    Fall 2016