Retail Market Support at Apple, Inc.
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- Provided support and direction to Apple Retail Business teams on a global scale.
- Facilitated and standardized communications between EMEA and AMR business teams.
- Created and maintained internally distributed Retail Business support documentation for many of the AMR retail stores.
- Onboarded and facilitated training for new team members and team additions.
- Executed support initiatives and assisted in identifying and repairing areas of opportunity in partnership with senior project managers.
- Maintained a ticket based help desk and executed on average 70-185 tickets per day with a SLA of 4 hours or less.
- Identified an accounting error that resulted in a change of process and review of several internal process guides.