TU LINH LEGEND HOTEL, Hanoi, Vietnam
Salesperson: June 2016 – July 2017
I counseled about 20 customers who have high expectations with room reservations and tour bookings daily and maintained customer service by creating and analyzing guest satisfaction surveys towards rooms and tours
UK SHOP, Hanoi, Vietnam
Self-Employed: April 2014 – May 2016
I developed social media marketing strategy through Facebook fanpage and Instagram for a branded online clothing store for Vietnamese millennials, created new products trial to analyze customer tastes and needs, and generated 50 sales per month, resulting in approximately $300 in revenue.
5 STAR VIETNAM TRAVEL – ONLINE TRAVEL AGENCY, Hanoi, Vietnam
Self-employed: January 2016 – August 2016
Founder and Manager
I communicated with clients to understand their travel preferences, schedules, and budget, contacted approximately 15 hotels and local tour offices to organize package tours, and assisted customers with hotel reservations.
INSIDE THE LIGHT EXHIBITION, FINE ART GALLERY, Hanoi, Vietnam
January 2015 – August 2015
Founder and Head Organizer
I organized a photography and interactive exhibition focusing on the lives of the blind, managed and collaborate with Directors of Content, Finance, Logistics, Public Relations, and Design teams, and arranged visiting-trip for team members to gather life stories of the blind in the Blind Association