Experience

TU LINH LEGEND HOTEL, Hanoi, Vietnam

Salesperson: June 2016 – July 2017

I counseled about 20 customers who have high expectations with room reservations and tour bookings daily and maintained customer service by creating and analyzing guest satisfaction surveys towards rooms and tours

 

UK SHOP, Hanoi, Vietnam

Self-Employed: April 2014 – May 2016

Co-Manager

I developed social media marketing strategy through Facebook fanpage and Instagram for a branded online clothing store for Vietnamese millennials, created new products trial to analyze customer tastes and needs, and generated 50 sales per month, resulting in approximately $300 in revenue.

 

5 STAR VIETNAM TRAVEL – ONLINE TRAVEL AGENCY, Hanoi, Vietnam

Self-employed: January 2016 – August 2016

Founder and Manager

I communicated with clients to understand their travel preferences, schedules, and budget, contacted approximately 15 hotels and local tour offices to organize package tours, and assisted customers with hotel reservations.

 

INSIDE THE LIGHT EXHIBITION, FINE ART GALLERY, Hanoi, Vietnam

January 2015 – August 2015

Founder and Head Organizer

I organized a photography and interactive exhibition focusing on the lives of the blind, managed and collaborate with Directors of Content, Finance, Logistics, Public Relations, and Design teams, and arranged visiting-trip for team members to gather life stories of the blind in the Blind Association

                  

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Participation

  • Other Career Fair
    Spring 2017
  • IBIT small group meeting with industry
    Spring 2017
  • IBIT/CDI Challenge or Conference
    Fall 2016
  • Active AIS member
    Spring 2017

Events Attended

  • Fox IT Awards
    Spring 2017
  • AIS professional development workshop
    Spring 2017