Resume
Courtlyn A. Henderson courtlyn@temple.edu
EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA
Bachelor of Business Administration, Graduation: May, 2019
Major: Management Information Systems
Minor: Consulting
GPA: 3.58 | Business Honors Program | University Honors Program
ACTIVITIES & AWARDS:
•Member, Association for Information Systems, Spring 2017-Present
•Member, Entrepreneurial Student Association, Fall 2016 – Present
•Recipient, Provost Scholarship, Fall 2015
•Recipient, Deans List, Fall 2015, Spring 2017
EXPERIENCE: RSM US LLP, Philadelphia, PA
Market Research Intern January 2017-May 2017
• Forge an understanding of the goals of the firm and the consultant-client relationship through office time, mentorship, and conferences
• Conduct research in the non-profit industry in the tristate area, including middle- market organizations
• Compose deliverables for use of the firm including industry outlook reports, a potential client database, and a presentation of research findings
WAWA INC, Warminster, PA
Customer Service Associate July 2016 – Present
• Create a friendly, personal, and convenient experience for hundreds of daily customers by offering assistance and genuine conversation
• Practice and enforce food and beverage safety by taking training courses, communicating with coworkers, and referring to posted safety guidelines
• Manage money during peak business at a location grossing over $150,000 weekly
JO-ANN FABRIC AND CRAFT STORES, Southampton, PA
Team Member December 2015 – August 2016
• Consulted with dozens of customers daily for assistance with purchases and fabric orders, including special orders and store transfers
• Guided new and experienced sewers with knowledge of materials and collaborative discussion
• Executed loss prevention, inventory, and stocking on a weekly basis
TONY’S PLACE BAR AND GRILLE, Ivyland, PA
Host, Food-runner October 2013 – December 2015
• Facilitated customer service interactions for hundreds of customers per night in a fast-paced environment in a courteous manner
• Communicated with various departments to provide assistance to guests, wait staff, and kitchen employees
• Managed seating for a 50 table restaurant as the main host, often training new employees and creating documents to set precedence
SKILLS & LANGUAGES:
• Microsoft Word, Excel, & Powerpoint
• POS Computer Systems
• Spanish, intermediate