Work Experience
SIGMA BETA RHO FRATERNITY INC., Philadelphia, PA Fall 2014 – Present
President & Former Treasurer
• Delegate responsibilities to the Executive Board and appointed committees while maintaining active communication with the National Executive Board.
• Responsible for calling weekly meetings, and creating an agenda to present to fellow members.
• Assess weekly/monthly financial reports of the chapter including account balances as well as any upcoming expenses.
• Organize events such as fundraisers, community service, and student awareness with other student organizations on campus.
RELAX INN, West Babylon, NY March 2013 – Present
Hotel Marketing Manager, Marketing
• Maximize hotel’s revenues by approximately 30% by developing advertising methods to increase occupancy rate.
• Change online inventory and prices according to other competition in the area.
• Work with other staff members to ensure guest satisfaction is met.
• Report and coordinate with third party websites to verify commission rates.
• Worked with New York State Department of Transportation to file necessary paperwork to advertise on a highway lodging sign.
WATER’S EDGE RESORT AND SPA, Westbrook, CT Summers 2014 – 2015
Front Desk Agent, Guest Services
• Assisted approximately 75+ guests a day at a timeshare with issues and complaints, with a focus on guest satisfaction.
• Created front desk training manual to use Maestro PMS, a guest services system, and trained 5 new employees on content.
• Demonstrated ability to multi-task by managing in-person and telephone guest inquiries, customer service request and reservation bookings.