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Operations Intern

Temple Faculty Physicians is made up of more than 500 physicians who represent almost every sub-specialty in modern medicine. I worked in the Operations Department which is located in Kresge Hall at 3440 N Broad Street Philadelphia, PA 19140. My job was to compile data from large data sets and analyze reports for the Operations Department. I was responsible for many reports including but not limited to; Co-pay Report (monthly), Student Reminder Call Report (daily), Advocacy Complaint Report (weekly), Patient Zip Code Heat Maps, Referral Requests (daily) , Unknown/Other Languages Report (weekly), Fixed Text Comments by User Report (weekly), Available Providers Report (weekly), ED & Input Discharge Report (weekly), Pre-cert Report (weekly), CST Epic Encounters Report (monthly). Through this internship, I greatly improved my excel skills, utilized SQL queries to streamline the process of pulling data for Referral Reports that used to have to be done by hand, improved my ability to analyze large data sets and articulate said data it in a way every person in the department could understand.


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