This past summer, I interned at AmerisourceBergen, splitting my time between two teams in Conshohocken, PA and Chesterbrook, PA. On one team, I helped roll out a new self-service IT portal for associates to submit tickets to. Specifically, I analyzed monthly data on who was sending in the most email tickets, seeing if they would benefit from using the IT portal instead, and informing them of the IT portal’s existence and benefits. I also performed an audit of mobile devices within a department for executive review. On the other team, I worked on their Active Directory consolidation project. Specifically, I created a master list of usernames using the old formatting convention and matched their corresponding new username. In addition, I performed an audit on ABC’s reporting software, seeing what reports were being actively used and which should be migrated to ABC’s new reporting suite, CA PPM.