Work Experience
Haredia Hotel March 2016 – August 2017
Mumbai, Maharashtra
Summer Intern, Operations Management
• Managed staff, prepared work schedules and assigned specific duties to achieve higher efficiency
• Listed and supervised room inventory of 31 executive rooms on dashboards of popular online travel agencies which resulted in increased sales by 20%
• Ensured customer satisfaction through collecting feedback on hotel services and reporting it to the upper level management
• Responded to online and phone inquiries for reservations by potential guests
• Supervised maintenance, supplies, renovations and furnishings
• Ensured compliance with licensing laws, health and safety and other statutory regulations