I agree with you David. In addition, ITunes democratization of the purchase of music legally gave customers the flexibility of a faster and cheaper service. This combined with its digital hub strategy positioned it as a successful digital convergence company as accounted for in its explosive growth over the last decade.

Some of the Key Take Aways from the Cisco case is that an improvement in IT and its organization structure benefits both the company’s overall business and the customer’s overall satisfaction. The Internet played a critical role in Cisco achieving its goals. Standardization of Internet business solutions across functional areas led to increased…[Read more]

Business Process Management is very important to IT and the firm because it provides a structured approach to planning and managing of organization’s policies, software tools, management practices etc. With better integrated platforms as we saw in the case of Cisco, organizations will continue to improve processes that were previously inefficient.…[Read more]

Individual project

E-learning initiative in an Emmerging Market

The goal is to provide college students in an emerging market with access to online libraries and learning resources from around the world, with an aim to improve learning outcomes while ensuring that students have access to up-to-date and high quality learning materials.