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Liang Yao wrote a new post, Answer Keys for the Final, on the site IT Service Delivery and Support 5 days, 21 hours ago
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Liang Yao wrote a new post, Answer Keys for Quiz #5 & #6, on the site IT Service Delivery and Support 2 weeks, 3 days ago
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Liang Yao wrote a new post, Engro Chemicals Case Study Questions, on the site IT Service Delivery and Support 1 month, 3 weeks ago
Write a few paraprahps for each question based on your staudy of the case. Turn in the papaer EOD 4/3.
1. What are the risks faced by Engro after the fire had left its head office in ruins?
2. <span style="font-family: […]
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Liang Yao wrote a new post, Atek PC Case Study Questions, on the site IT Service Delivery and Support 1 month, 4 weeks ago
Familiar with the Atek PC case study material and prepare to answer the following questions. Final deliverables will be in MS word format.
1. What is the purpose and mission of a PMO?
2. What are […]
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Liang Yao wrote a new post, MIS5205 Spring 2013 Week Eight Additional Reading Material, on the site IT Service Delivery and Support 2 months ago
Outsourcing Related Articles:
jpdf045-ITGovernanceandOutsourcing
jpdf045-TopThreePotentialRisks
Class Skides:
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Liang Yao wrote a new post, MIS5205 Spring 2013 Week Seven Class Info., on the site IT Service Delivery and Support 2 months, 2 weeks ago
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Liang Yao wrote a new post, MIS5205 Spring 2013 Week Six Info., on the site IT Service Delivery and Support 2 months, 3 weeks ago
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Liang Yao wrote a new post, MIS5205 Spring 2013 Week Five Class Info., on the site IT Service Delivery and Support 2 months, 4 weeks ago
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Liang Yao wrote a new post, MIS5205 Spring 2013 – Week Three Class Info., on the site IT Service Delivery and Support 3 months, 1 week ago
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Liang Yao wrote a new post, MIS5205 – Week Two Info., on the site IT Service Delivery and Support 3 months, 2 weeks ago
Below are the class presentation and Gartner reading materials:
IT Service Delivery and Support_Database
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Liang Yao wrote a new post, MIS5205 Spring 2013 Syllabus, on the site IT Service Delivery and Support 4 months ago
MIS 5205 IT Service Delivery and Support Syllabus Spring 2013
Instructor: Liang Yao, MBA, MS, CIA, CISA, CISSP Phone: 267-608-9205 or 856-905-4158Office: […]
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Liang Yao created the site IT Service Delivery and Support 4 months ago
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