Experience

Comcast-Logo (1)
Assistant Wireless Analyst Intern
Comcast | West Chester, PA
Interned:  May 2015 – August 2015

  • Maintained the company’s corporate wireless accounts and devices database to monitor spending trends and optimize cost savings
  • Developed an electronic order form for 400+ wireless coordinators to improve the efficiency of purchasing wireless devices and services
  • Created a guide to educate the coordinators on various wireless plan options

sicomlogo

Technical Support Representative
SICOM Systems | Doylestown, PA
Employed:  August 2014 – August 2015

  • Provided remote technical support for 65 restaurants a night related to the SICOM POS system
  • Troubleshot hardware, software and networking related POS issues in a Linux environment
  • Educated restaurant staff on how to effectively operate the SICOM POS system

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Office Manager
Ingram’s Plumbing | Philadelphia, PA
Employed:  December 2001 – July 2014

  • Functioned as interim chief executive officer in the event of the owner’s absence or long term leave
  • Directly handled all customer and internal employee related complaints and discrepancies
  • Performed thorough investigations of all legal issues and workman’s compensation claims
  • Prepared weekly payroll records for processing and distribution
  • Drafted all customers plumbing estimates, proposals and contracts
  • Developed and implemented the company’s employee handbook and policies
  • Prepared and made daily bank account deposits
  • Secured all work related permits and served as a liaison between the company and the City of Philadelphia
  • Gained practical experience in managing company advertisement accounts. Also successfully piloted direct mail and Internet advertising programs.
  • Independently maintained all in house PC and Apple workstations, networks and servers
  • Implemented an email, calendar, and document sharing system to improve communication and increase efficiency within the company

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Participation

  • Fox IT Career Fair
    Fall 2016
  • IBIT/CDI Challenge or Conference
    Fall 2015