Experience
Assistant Wireless Analyst Intern
Comcast | West Chester, PA
Interned: May 2015 – August 2015
- Maintained the company’s corporate wireless accounts and devices database to monitor spending trends and optimize cost savings
- Developed an electronic order form for 400+ wireless coordinators to improve the efficiency of purchasing wireless devices and services
- Created a guide to educate the coordinators on various wireless plan options
Technical Support Representative
SICOM Systems | Doylestown, PA
Employed: August 2014 – August 2015
- Provided remote technical support for 65 restaurants a night related to the SICOM POS system
- Troubleshot hardware, software and networking related POS issues in a Linux environment
- Educated restaurant staff on how to effectively operate the SICOM POS system
Office Manager
Ingram’s Plumbing | Philadelphia, PA
Employed: December 2001 – July 2014
- Functioned as interim chief executive officer in the event of the owner’s absence or long term leave
- Directly handled all customer and internal employee related complaints and discrepancies
- Performed thorough investigations of all legal issues and workman’s compensation claims
- Prepared weekly payroll records for processing and distribution
- Drafted all customers plumbing estimates, proposals and contracts
- Developed and implemented the company’s employee handbook and policies
- Prepared and made daily bank account deposits
- Secured all work related permits and served as a liaison between the company and the City of Philadelphia
- Gained practical experience in managing company advertisement accounts. Also successfully piloted direct mail and Internet advertising programs.
- Independently maintained all in house PC and Apple workstations, networks and servers
- Implemented an email, calendar, and document sharing system to improve communication and increase efficiency within the company