MGM Case and Discussion Questions
We will be using the Harvard Case Study “Slots, Tables, and All that Jazz: Managing Customer Profitability at the MGM Grand Hotel” (Product number: 106029-PDF-ENG). The case costs $3.95 and can be purchased directly through the Harvard Business School Publishing site by following the link: http://cb.hbsp.harvard.edu/cb/access/12348745
Make sure you use this URL (don’t just search for my name or the case!) and double-check to make sure you are ordering the correct case. You will need to register in order to purchase the case. Once you purchase the case study through this site, you can immediately download an electronic copy. If you lose your copy, you can download additional copies from HBS Publishing until the end of the semester.
Please review the MGM-Case-Questions and make notes for the class discussion on 1/30. There will be a short quiz at the beginning of class. Don’t be late, as there are no make-ups for this quiz!