Munir Mandviwalla

Systems Thinking Applied to IT Outsourcing

outsource photoAs many businesses continue to outsource many of their IT functions (Like cloud services) to third party providers, there is a growing focus on the efficiency of the transition from internal processes to third party outsourcing. In many cases, this transition can typically take several months. However, outsourcing contracts are becoming shorter and more volatile as business needs and 3rd party capabilities rapidly change. Most business are now looking for short term outsourcing contracts to that they can have higher flexibility. The problem now is that long transition times are making it increasingly difficult for business to quickly move to new outsourcing arrangements. Applying systems thinking to this problem might provide faster, more efficient solutions. If companies carefully analyze all needed changes before beginning their transitions, they should be able to more agile by analyzing their specific transitional needs on a project to project basis.

What steps do you think that businesses could take to make transition processes smoother?

In what ways do you think that systems thinking could be applied to this problem?

http://www.cio.com/article/3173728/it-industry/how-to-institute-an-agile-it-outsourcing-process.html

2 Responses to Systems Thinking Applied to IT Outsourcing

  • Profile photo of Kin San Lee

    A business may need to first identify the issues caused by the systems and then come up with a error correction tracking sheet. This would help the company to understand the causes and correct those errors for a better performance. Also, in order to make the transition processes smoother, a company must know the infrastructure of the organization’s system.

  • Profile photo of Evan A Chiao

    These IT transitions are never as simple as they’re made out to be. A team skilled team is required to makes sure that all of the integrations go as smoothly as possible, but also hiring teams from the 3rd party source as consultants can help immensely. Systems thinking may not always be necessary in the short run for outsourcing IT, just plug it in and be done with it if it’s a small application, but in the long run this style can really hurt the company make it become a tangled mess of applications no one has a handle on. In this case systems thinking is integral to make sure your enterprise architecture stays intact and accurate.

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