Systems Thinking Applied to IT Outsourcing
As many businesses continue to outsource many of their IT functions (Like cloud services) to third party providers, there is a growing focus on the efficiency of the transition from internal processes to third party outsourcing. In many cases, this transition can typically take several months. However, outsourcing contracts are becoming shorter and more volatile as business needs and 3rd party capabilities rapidly change. Most business are now looking for short term outsourcing contracts to that they can have higher flexibility. The problem now is that long transition times are making it increasingly difficult for business to quickly move to new outsourcing arrangements. Applying systems thinking to this problem might provide faster, more efficient solutions. If companies carefully analyze all needed changes before beginning their transitions, they should be able to more agile by analyzing their specific transitional needs on a project to project basis.
What steps do you think that businesses could take to make transition processes smoother?
In what ways do you think that systems thinking could be applied to this problem?