A good CEO is typically known as an individual that not only has the ability to critically think, but the ability to think integratively. The founder of the Four Seasons hotel, Issy Sharp, created the Four Seasons hotel business model while using integrative thinking. He created a plan where Four Seasons hotels would have 200-350 rooms, great service and charge a price premium to fund its amentities. I think the “Resolution” part of the integrative thinking cascade model stood out to me because the CEO did not choice between the typical hotel models – option A: build a motel chain with low amenities or option B: create a large, pricey hotel chain. Instead, he decline both options and created his own option.
Q: Can you think of any other CEO’s that have used integrative thinking to create success in their companies? If so, explain how.