Artificial Intelligence in the Hospitality Industry
Artificial Intelligence is being implemented across industries. This includes the hospitality industry. Artificial Intelligence is being used for hotels to have concierge robots. The Hilton has an AI robot names Connie that can perform tasks like give real-time recommendations for sites and attractions. Connie relies on IBM’s Watson AI for it’s intelligence and Connie learns from each customer interaction.
This summer I interned at a bank. I believe the concept of Connie could be used for bank teller robots or any customer service needs. Maybe this device could help customers prepare for deposits and withdrawals instead of customers filling out slips.
The intelligence makes me wonder what will happen next. It is interesting to see if Temple University will adopt any artificial intelligence.