Salesforce bets on AI-Driven Growth
Salesforce, in September 2016, bet on AI to grow its customer relationship management and it looks like that bet has slowly, but surely, paid off. In the two years since it was introduced, Salesforce’s Einstein has delivered millions upon millions of predictions to Salesforce customers and the company is continuing to grow its power by acquiring more data accessing capabilities for Einstein to deepen its abilities.
This has also provided financial results as Salesforce has seen 25% growth in the previous Jan 31 fiscal year with stocks skyrocketing as a result. Now Salesforce must change the face of its AI, making sure that consumers see the deep skill difference between Salesforce’s Einstein and the simple language processing skills of assistants like Alexa and Siri.