In this week’s readings, we learned that a business process should have two functions. The first is to increase effectiveness by adding value to customers while the second is to increase efficiency in the form of cost reductions for the company. Cisco faced many challenges as internet technology advanced. Unlike the railroad’s failure to recognize trucks as a potential competitor in the transportation industry, Cisco recognized the advancement of internet technology as a game changer for the industry. By focusing on value-added activities for clients in the accounting industry, Cisco transformed itself into a company of “internet experts” and “business enablers” that leveraged the internet’s enhanced ability to transmit voice, data, and video to remote locations instantly. Cisco’s introduction of an ERP system, collaborated along with KPMG, is a great example of a business process coming to life.
February 6, 2012 by