Week 4 Case and Assignment

Case: Cisco ERP

Articles:

Barnett, T. (January 22, 2007). What IT Can Learn from the Railroad Business. ComputerWorld.

http://www.computerworld.com/s/article/9025338/What_IT_can_learn_from_the_railroad_business

Gruman, G. (May 7, 2007). Put the Emphasis on “P” for Process in Business Process Management. CIO.

http://www.cio.com/article/107052/Put_the_Emphasis_on_P_for_Process_in_Business_Process_Management

Koch, C. (n.d.). ABC: Introduction to ERP. CIO.

http://www.cio.com/article/40323

Wailgum, T. (n.d.). ABC: Introduction to CRM. CIO.

http://www.cio.com/article/40295

Taber, D. (August 2, 2012). Why CRM Implementation Is So Political. CIO.
http://www.cio.com/article/712659/Why_CRM_Implementation_Is_So_Political