Week 3 Assignment

Systems Thinking and Managing Complexity

Read the following

Harvard Case Studies:

1. STARS Air Ambulance: An Information Systems Challenge
2. Seeing What’s Next: Introduction (How to Use Theories of Disruptive Innovation to Predict Industry Change)
3. Signals of Change: Where Are the Opportunities?

Articles:

1. Aaronson, D. (1998). Overview of Systems Thinking. http://www.thinking.net/Systems_Thinking/OverviewSTarticle.pdf
2. de Rosnay, J. (January 6, 1997). Feedback. Principia Cybernetica Web. http://pespmc1.vub.ac.be/FEEDBACK.html
3. Business Process. Wikipedia.  http://en.wikipedia.org/wiki/Business_process