- What do you think are the key principles of the total quality movement?
- Why is empowerment so important to TQM?
- Name 5 IT services and do a flow diagram of one.
- Who decides what quality looks like for an organization’s IT function?
- What does all of this have to do with IT?
The Claim Proof Insurance Case
Change management is an essential control in any IT organization. What does quality mean in the context of change management and how well is Claim Proof doing in attaining a high quality change process?