• Case: Google, Inc.
• Wikipedia: Porter 5 Forces Analysis
• Wikipedia: Porter Value Chain

• Case: STARS Air Ambulance
• Principia Cybernetica (feedback)
• BBC Open University: Systems thinking
• Reading: Christensen (Intro. and Chp. 1)
• Wikipedia: Disruptive technology

• Case: Cisco Systems Architecture
• Wikipedia: Business Process
• What IT can learn from the railroad business
• The “P” in Business Process Management
• Introduction to ERP
• Introduction to CRM

Disruptive Technology and Organizational Innovation

• Case: Amazon Web Services
• Case: eReading: Amazon’s Kindle
• What Web 2.0 is (and isn’t)
• Free! Why $0.00 Is the Future of Business
• How cloud computing is changing the world

Social Media

Guest speaker
Christopher S. Kearns
Director, Lockheed Martin Corporation

• Case: ING Direct
• Case: We Googled You
• Great Wall of Facebook…
• The Rise of Crowdsourcing

• Case: Knowledge Management at Katzenbach Partners
• Wikipedia: Community of practice
• Wenger: Commnunities of Practice
• Business Intelligence: Not Just for Bosses Anymore
• The Brain Behind the Big, Bad Burger…

IT at a Global Scale

Guest speaker
Bruce Fadem
Retired VP and CIO, Wyeth

• Case: Globalization of Wyeth
• Case: Apple Inc. in 2010
• IT Governance: Stop the Pendulum!
• In the Next Industrial Revolution, Atoms Are the New Bits

Leading technology enabled organizational change