One key take from all the readings and the Cisco case is that Cisco’ success is a great combination of how to handle the customer relationship, using the advanced business software and most importantly choosing the appropriate personnel for the whole business process. Cisco tried and failed with only IT-wise perspective. Their big ERP project which involved all the above aspects helped them cope with competition and improve its efficiency when dealing with customers, partners and suppliers.
What they have achieved is a system that integrates all the department and functions across the company onto a single network and server system that serve all the organization’s particular needs. Cisco focal point on the customer relationship and its electronic connection through web-based, online and comprehensive resource for their customers really improve the way business is implemented through the system, creating the basement for net commerce, IT acquisition and other internet-based infrastructures for the company.