Technology and Operations Intern
- Technology and Operation Intern – NBCUniversal
- Job function (e.g., overall role, assigned tasks)
- Collaborated with the TechOps team to assist in the management and maintenance of NBCUniversal’s technology infrastructure, including servers, storage systems, and network equipment using PRTG
- Assisted in routine system patches, ensuring the security and stability of critical IT and Production assets such as Dalet and Xpression throughout the Newsroom
- Configured and troubleshooted new clickers to the server network so the anchors at NBC and Telemundo are able to use them while on the air.
- Managed user access through Role-based Access Control (RBAC) framework. Ensuring that over 50 employees had appropriate and secure access tailored to their roles and responsibilities to sensitive data, resulting in improved data security and compliance.
- Provided technical support to NBCUniversal employees, addressing IT-related issues promptly and ensuring a seamless user experience.
- Projects
- Collaborated with cross-functional teams (Newsroom and Engineering) to plan and execute the migration of NBC and Telemundo studios, ensuring data integrity and minimal impact on anchors/reporters and producers
- Assisted the Marketing and Creative Services team to create a survey to send throughout the company to gain insights and feedback with their association with the Peacock logo.
- Used tools like Excel and Tableau to extract the data from the survey to create a visual chart and presented it alongside Marketing and Creative Services interns to VP of Brand and Strategic Marketing. Enabling the Marketing and Creative Services team to create new events for the public and to spread awareness of the brand.
- From this experience I learned the importance of data analysis. I remembered my Data Systems class and how we used Tableau to create charts to present the data in an easier way to the viewer. This was really useful because we received about 100 responses and it made it clearer to see how people felt about the logo. This allowed the Marketing and Creative Services teams to see what they can do better and how to create even more brand awareness with the public.