Work Experience
- Nonprofit Technology Resources, Philadelphia, PA August 2013 – July 2014
- Thrift Store Manager
- Manage all operations in thrift store that sells refurbished computer to low-income clientele.
- Check-in and evaluate computers brought in for diagnostics.
- Communicate with customers to assess technology needs and match needs with computers available/
- Train and manage team of volunteers assigned for the thrift store.
- The Spot at Rittenhouse, Philadelphia, PA October 2009- August 2013
Manager
- Hired as Cashier received and processed orders via phone, fax, internet, and walk-ins, Promoted to manager within first year.
- Perform daily pre-opening processes to ensure store opens in timely manner.
- Oversee kitchen staff to ensure timely and accurate preparation of orders.
- Monitor inventory and submit supply orders for a casual dining restaurant.
- University of Pennsylvania, Philadelphia, PA June 2006 – January 2009
First Tier IT Support, Math & Physics Department
- Diagnosed and resolved technical issues for faculty, staff and researchers.
- Tracked emerging technologies to accommodate the support of new products requested by faculty, staff, and researchers.
- Maintained accurate records of computing equipment to anticipate need for repairs or replacement.