Due before class:
Read 七步掌握业务分析,ZHU Qing) Chapters 3-5
Watch this video:
Read this article:
Conducting Interviews that deliver relevant customer insights – http://blog.strategyzer.com/posts/2015/11/8-tips-for-conducting-interviews-that-deliver-relevant-customer-insights
Consider these questions:
- Think about interviewing me, your professor. Where would you start? What would you want to know? What questions would you ask?
Team Exercise:
Class slides: