Day 2-PM

Due before class:

Read 七步掌握业务分析，ZHU Qing) Chapters 3-5

Watch this video:

Read this article:

Conducting Interviews that deliver relevant customer insights  – http://blog.strategyzer.com/posts/2015/11/8-tips-for-conducting-interviews-that-deliver-relevant-customer-insights

Consider these questions:

1. Think about interviewing me, your professor.  Where would you start? What would you want to know? What questions would you ask?

Team Exercise:

• Sweet Art Company Case
• Warehouse Case Part 1 & 2

 

 

Class slides:

• Day 3