Customer service Representative
As a Customer Service Representative for Temple University Housing & Residential Life, I assist students with housing inquiries, navigate systems like StarRez and Genesys PureCloud to resolve concerns, and provide clear, timely support both in person and over the phone. In this role, I have strengthened my communication, problem-solving, and multitasking skills while learning how to manage high volumes of requests and maintain professionalism in fast-paced situations. This experience connects to my Management Information Systems coursework by applying my knowledge of information systems, data management, and user support, while supporting my career goal of working in technology and business roles that prioritize efficiency, organization, and service.