Resume

Courtlyn A. Henderson                                                                               courtlyn@temple.edu

EDUCATION:                       TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

                                                  Bachelor of Business Administration, Graduation: May, 2019

                                                  Major: Management Information Systems

                                                  Minor: Consulting 

GPA: 3.58 | Business Honors Program | University Honors Program

ACTIVITIES & AWARDS:

•Member, Association for Information Systems, Spring 2017-Present

•Member, Entrepreneurial Student Association, Fall 2016 – Present

•Recipient, Provost Scholarship, Fall 2015

•Recipient, Deans List, Fall 2015, Spring 2017

EXPERIENCE: RSM US LLP, Philadelphia, PA

Market Research Intern                                                                           January 2017-May 2017

• Forge an understanding of the goals of the firm and the consultant-client relationship through office time, mentorship, and conferences

• Conduct research in the non-profit industry in the tristate area, including middle- market organizations

• Compose deliverables for use of the firm including industry outlook reports, a potential client database, and a presentation of research findings

WAWA INC, Warminster, PA

Customer Service Associate                                                                             July 2016 – Present

• Create a friendly, personal, and convenient experience for hundreds of daily customers by offering assistance and genuine conversation

• Practice and enforce food and beverage safety by taking training courses, communicating with coworkers, and referring to posted safety guidelines

• Manage money during peak business at a location grossing over $150,000 weekly

JO-ANN FABRIC AND CRAFT STORES, Southampton, PA

Team Member                                                                                 December 2015 – August 2016

• Consulted with dozens of customers daily for assistance with purchases and fabric orders, including special orders and store transfers

• Guided new and experienced sewers with knowledge of materials and collaborative discussion

• Executed loss prevention, inventory, and stocking on a weekly basis

TONY’S PLACE BAR AND GRILLE, Ivyland, PA

Host, Food-runner                                                                       October 2013 – December 2015

• Facilitated customer service interactions for hundreds of customers per night in a fast-paced environment in a courteous manner

• Communicated with various departments to provide assistance to guests, wait staff, and kitchen employees

• Managed seating for a 50 table restaurant as the main host, often training new employees and creating documents to set precedence

SKILLS & LANGUAGES:

• Microsoft Word, Excel, & Powerpoint

• POS Computer Systems

• Spanish, intermediate