Experience
Drexel University
IT Helpdesk Co-op, Instructional Technology Support
Provided technical assistance and support for incoming calls and issues related to computer systems, software, hardware, and accounts. Walked end-users through problem-solving issues pertaining to their devices including Apple products, androids, and various laptops. Followed up with end-users by email to ensure issue have been resolved through salesforce CRM ticketing system
Uniform Gear
Sales Associates, Sales
Sustained great attention to detail for PPD and PFD directory uniforms for the city of Philadelphia with an average of 250 weekly customers. Built a successful relationship with retail customers and assisted the customer with questions, needs, and purchases. Promoted a positive workplace for customers and employees through knowledge of the products
Splash Zone Waterpark
Aquatic Supervisor, Management
Promoted from lifeguard to Aquatic supervisor after two summers due to excellent attention to safety details and taking leadership roles given by upper-level staff. Supervised and trained all lifeguards on duty and oversaw opening to closing. Communicated authority with 60 lifeguards and 500-1300 daily guests to enforce guidelines of the park and state safety regulations. Maintained hourly records for water chemical levels in each area of the park to ensure chemical balance. Strengthened the guard team which obtained the company’s first-ever 5-star rating in water safety