Experience
JPMORGAN CHASE, Wilmington, Delaware
Infrastructure Portfolio Management Analyst June 2015 – September 2016
• Produced senior management monthly consumables metrics outlining cost saving
opportunities for laptops, virtual machines, and asset certifications.
• Collaborated with application developers to remediate data quality breaks
• Assisted in remediating gaps for technology projects.
• Supported the G Drive migration and decommission project providing cost and risk
saves to the firm.
JPMORGAN CHASE, Wilmington, Delaware
Technology Analyst January 2015 – June 2015
• Provided queue management support to end-users, addressing inquiries and issues.
• Collaborated with end-users to successfully address inquiries and resolve conflicts.
• Conducted fieldwork and on-site client services.
• Deployed and configured physical workstations and virtual devices to end-users.
• Assisted in enforcing the use of proper methodology and best practices.