Resume
Fangzhou Hou
1701 N. 10th Street 104 | Philadephia, PA 19122 | (267)432-6096 | Fangzhou.Hou@temple.edu
EDUCATION
TEMPLE UNIVERSITY GRADUATE SCHOOL, Philadelphia, PA August 2017
Master of Science, Information Techenology Auditing & Cyber-Security
Related courses: IT Governance, Enterprise Resource Planning Systems, Enterprise Architecture for IT Auditors, Protection of Information Assets, IT Service Delivery and Support
TEMPLE UNIVERSITY, The Fox School of Business, Philadelphia, PA August 2016
Bachelor of Science, Accounting
- Member, Ascend, largest non-profit Pan-Asian organization for business professionals in North America.
EXPERIENCE
THE CHINA CONSTRUCTION BANK, SHANGHAI, CHINA May – August 2015
Customer Service
- Provided individual investment suggestions in one-on-one appointment for potential customers as part of the second largest bank in China.
- Communicated over 120 potential customers in total, and got the rate of service for 4.9 out of 5.0.
- Assisted 30 clients open saving accounts in China Construction Bank by using the online banking system; saving client time to create an account.
FUJIAN TECHNICAL COLLEGE, FUZHOU, CHINA April – August 2014
Assistant Librarian
- Assisted with purchasing a collection of books and items for the college library, and guilded students to utilize the library’s collection searching systems.
- Entring data for over 11,300 new books with 3 days, by transitioning fromExcel to theTongfang Automated Liabrarian System, saving on average reducing staff time spent record 50%.
- Recording daily office expenses, and reducing electronic bill by 10% by advising deparment manager to set up the shutdown program in every computers.
MINHOU YOUTH VOLUNTEER ASSOCIATION，FUZHOU, CHINA May 2013 – May 2014
Vice-Minister of Liaison Department
- Organized a team with 12 people from liaison department provide volunteer service in The Cross-Strait Fair For Economy And Trade (CFET) in Fuzhou city, which is the most important business communication between mainland China and Taiwan.
- Assisted with the Youth League Committee built long term cooperation relationship with ChenXin Orphanage, which is the biggest orphanage in local community.
- Coordinated with ChenXin Orphanage and completed the “Tiny Green” program; provided volunteer daycare for 83 disable children, and teached them how to read and write.
ADDITIONAL
SAP system & Automated Librarian Control System
Chinese – Mandarin – native
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