Fox School of Business at Temple University

MIS Information Technology Assistant

Administer labs, assignments, and exams for about 60 students in MIS 2101
Assist students with basic Javascript coding, WordPress functions, and API capabilities in class, through email, and during weekly office hours

Assisted customer service representatives, customers, vendors, warehouses, and other departments find solutions by extensively investigating issues involving various aspects of orders, customers, and items
Wrote tickets detailing improvements that should be made to our internal systems or bugs that need to be fixed by translating the requested changes to language used by developers
Collected and interpreted data to make logical and educated decisions about improving the efficiency and profitability of daily processes

Generated about 30 new leads through a marketing mix including cold calling, emailing, and mailing
Worked alongside seasoned and awarded portfolio managers including one on the 2019 Forbes/SHOOK Research Best in State Advisors list who is responsible for approximately $450 million in assets
Responsible for data assurance utilizing Excel and internal CRM system during daily tasks of research, development, and data input