Grace Laggan

Major: BBA MIS
Graduation: May 2020


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Official Professional Achievement badge awarded by the Department of Management Information Systems

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Throughout High School I held several jobs. My first job was as an assistant at a hair salon in Newtown, PA. This job taught me the importance of customer relations, as the shop’s main source of income was returning and loyal customers. This job also taught me the importance of work ethic, as it was very fast paced and I could not afford to get behind in my daily tasks.

My next job, as a stylist at American Eagle, taught me the value of patience. Working in a customer service field, especially in a retail store, can be very trying, as customers are often demanding and rude. I needed to be patient when dealing with customers so as not to become upset with them. Additionally, working in a retail can be very frustrating, as there are many concurrent tasks, such as reorganizing and restocking shelves while helping customers on the floor. This job taught me the value of multi-tasking and patience.

The next job I held was as a camp counselor, which once again taught me the value of patience. Young children typically do not listen very well, and when their frustration with following rules and behavior was combined with working in the hot sun, children could become very angry very quickly. This job taught me how to be patient with upset children, and also how to solve conflicts between children.

My current job, as a Student Assistant to Dean Porat is polar opposite to my former jobs. Working in the Dean’s Office required a host of new skills, as it is a professional office job, and not the sales floor at a mall or the community day camp. Being a student assistant to the Dean has taught me the value of professionalism, confidentiality and respect, as many people that visit the Dean are well-seasoned professionals who deserve the utmost courtesy.

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Professional Achievements

    • Other Career FairFall 2018

    • IBIT small group meeting with industryFall 2018, Spring 2019, Spring 2019

    • IBIT/CDI Challenge or ConferenceFall 2017

    • AIS Speaker Series TrackSpring 2019

    • Fox IT AwardsSpring 2019

    • AIS professional development workshopFall 2017

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