Gulrukh Chughtai

Major: BBA MIS
Graduation: May 2022


MIS Badge

Official Professional Achievement badge awarded by the Department of Management Information Systems

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SANTANDER                                                                        Philadelphia, PA

Bank Teller                                                                             June 2019 – Present

  • Accurately process data entry for customer cash, check, transfer, and monetary instruments, with a balanced or reconciled drawer for over 40+ transactions per business day
  • Provide accurate information to customers and help them find the right solutions for their banking needs leaving customer satisfied and improving companies CSAT score
  • Educate customers on online service offerings and mobile apps while helping account holders access technology to enhance banking experience
  • Performed as a team member in cross-selling bank products at every opportunity to meet sales goals regarding accounts, loans, mobile banking and mortgages

SEPHORA                                                                              Philadelphia, PA

Business Consultant                                               August 2017 – July 2019

  • Facilitated purchasing by marketing benefits of products and product application.
  • Promoted as a Certified Makeup Artist by demonstrating passion for clients and achieving sales goal in accordance with productivity objectives
  • Recorded clients purchasing information to communicate and ensure future business
  • Integrate problem solving skills to clarify consumer’s complaint about a product or service; determine cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution

WALGREENS                                                                       Philadelphia, PA

Sales Associate                                                  March 2017 – September 2017

  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

Professional Achievements

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