{"id":14,"date":"2026-03-30T13:55:00","date_gmt":"2026-03-30T17:55:00","guid":{"rendered":"https:\/\/community.mis.temple.edu\/jjonosky\/blog\/points\/student-technical-worker\/"},"modified":"2026-03-30T13:55:00","modified_gmt":"2026-03-30T17:55:00","slug":"student-technical-worker","status":"publish","type":"points","link":"https:\/\/community.mis.temple.edu\/jjonosky\/points\/student-technical-worker\/","title":{"rendered":"Student Technical Worker"},"content":{"rendered":"<p>I currently work at the Temple University Tech Support Center. On a day to day basis I d<span data-contrast=\"auto\">iagnose and resolve hardware and software issues, including troubleshooting network connectivity, printer problems, and software installation, supporting university students, faculty and staff in-person and over the phone.<\/span><span data-ccp-props=\"{}\"> I <\/span><span data-contrast=\"auto\">Manage accurate records of help desk requests, tracking issues to resolution using a ticketing system and c<\/span><span data-contrast=\"auto\">ollaborate with other IT departments to escalate complex technical issues and ensure\u00a0timely\u00a0resolution, minimizing downtime for users.<\/span><span data-ccp-props=\"{}\"> Ive learned a lot in this role about how IT departments operate in a real organization and Ive encountered various software\/account\/database related issues that have vastly improved my practical knowledge on IT systems.<\/span><\/p>\n","protected":false},"author":30493,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/points\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/users\/30493"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/points\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/jjonosky\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}