{"id":202,"date":"2017-08-06T19:18:41","date_gmt":"2017-08-06T19:18:41","guid":{"rendered":"http:\/\/community.mis.temple.edu\/kaseybrown\/?page_id=202"},"modified":"2017-08-07T19:21:08","modified_gmt":"2017-08-07T19:21:08","slug":"cigna-tecdp-internship","status":"publish","type":"page","link":"https:\/\/community.mis.temple.edu\/kaseybrown\/work-experience\/cigna-tecdp-internship\/","title":{"rendered":"Cigna TECDP Internship"},"content":{"rendered":"

\"\"<\/a><\/p>\n

About the Internship<\/strong><\/h4>\n

My internship took place for 12 weeks over summer 2017. I worked in Cigna\u2019s Philadelphia office.<\/p>\n

The intern program was part of Cigna\u2019s Technology Early Career Development Program \u2013 or TECDP. The TECDP program is a 3 year rotational program where young full time hires can experience different parts of the IT field at Cigna. During orientation, Cigna speakers emphasized how important they believe it is to invest in the TECDP program \u2013 since it is the future of the program.\u00a0 And Cigna certainly invests in the TECDPs \u2013 including the interns!\u00a0 Over the course of the summer, we had the opportunities for speaker series, networking, philanthropy events, and much more.<\/p>\n

Why Cigna?<\/strong><\/h4>\n

I knew that I wanted to take part in an internship experience so that I could learn more about the MIS field and gain more insight about where I\u2019d like to focus my career. Plus \u2013 I needed the professional achievement points!<\/p>\n

Cigna first caught my eye when I met TECDP representatives at the MIS Department\u2019s IT career fair in Fall 2016. The TECDPs were passionate and genuinely excited about their jobs \u2013 and I started to become very curious about what could be so great about Cigna! They spoke about a company with a great culture, a fruitful work environment, and a reputation for providing unparalleled opportunities. I knew after talking to them that I wanted that<\/em> internship, and I spent the next few months working very hard to secure my spot!<\/p>\n

My Role Work<\/strong><\/h4>\n

I was hired as a Project Management Intern in Group IT.\u00a0 Group IT is an umbrella term to refer to all the IT operations that relate to Cigna\u2019s disability and life insurance. Specifically, my team works on the platform used to submit and track short term disability claims.<\/p>\n

Something very important not only to Group IT but all of Cigna IT is agile. Specifically, I was mostly exposed to the scrum methodology. It was interesting to see what role a project manager plays in the scrum environment \u2013 and I certainly still have a lot more to learn!<\/p>\n

What did I do? Well, I spent the first few weeks very lost \u2013 so many acronyms, so little time!\u00a0 I tried to sit in on as many meetings as I could to get the hang of things, and I found that my role was more of a BA than a PM.\u00a0 I had three main projects:<\/p>\n

    \n
  1. Pregnancy Process Diagram<\/strong><\/li>\n<\/ol>\n

    This project involved mapping the user\u2019s interactions and customer\u2019s experience using the platform for submitting a pregnancy claim. It involved online research, interviewing stakeholders, and producing a flow diagram with the process map.\u00a0 I presented the chart to my manager and her manager. They will use this diagram to plan ways to make the process more user friendly for 2019 scope items.<\/p>\n

      \n
    1. Change Request Backlog Clean-Up<\/strong><\/li>\n<\/ol>\n

      For this project, I worked with our team\u2019s SharePoint to organize our \u201cto-do list\u201d (which is the term I used to help myself understand what a backlog is!). I went through the backlog and picked items that can be closed and reached out the owners of those items to double check that the item can be closed.\u00a0 This organization project will continue after I left at the end of the summer.<\/p>\n

        \n
      1. SDLC Process Documentation<\/strong><\/li>\n<\/ol>\n

        I interviewed members of Group to gather information about the current process for adding a user story to the backlog to make sure everything is being properly tracked and documented.<\/p>\n

        The Intern Project<\/strong><\/h4>\n

        Another part of my summer was working on the Summer Innovation Challenge. This involved working with a team of 9 other TECDP interns from across the country to solve a technology-related problem. At the end of the summer, we presented our solution to senior leaders in Connecticut.<\/p>\n

        Our team, known as Team Stream, was tasked with finding a way to improve the doctor\u2019s office check-in process for customers and providers.\u00a0 Using my Digital Marketing knowledge, I served as our team\u2019s digital media specialist.\u00a0 This involved creating wireframes for our solution as well as a video for our presentation. A screen shot of one such wireframe is below.<\/p>\n

        \"\"<\/a><\/p>\n

        Key Takeaways<\/strong><\/h4>\n
          \n
        • The Importance of Agile \u2013 I definitely see how crucial this is for the future of IT, and I will be spending more time researching this methodology.<\/li>\n
        • Are cubes my thing? \u2013 I had some difficulty adjusting to cube life, to be honest. I missed interacting with people, and I missed the human interaction that comes with the jobs I\u2019m used to \u2013 especially as an RA. It is \u201cfood for thought\u201d as I work to figure out what kind of job I want post-college.<\/li>\n
        • The importance of working with people who want you to succeed \u2013 Cigna had an amazing, supportive atmosphere. I never once felt unsupported or alone. I know that whatever company I work for, I want that environment.<\/li>\n
        • BA > PM \u2013 at least this is true for me! I enjoyed doing BA work \u2013 and I really enjoyed my digital media work! This gave me some insight into what jobs I should apply for and where I will excel the most.<\/li>\n<\/ul>\n

          Overall, it was an amazing experience and I am incredibly thankful for the opportunity to work for such an amazing company.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

          About the Internship My internship took place for 12 weeks over summer 2017. I worked in Cigna\u2019s Philadelphia office. The intern program was part of Cigna\u2019s Technology Early Career Development Program \u2013 or TECDP. The TECDP program is a 3 year rotational program where young full time hires can experience different parts of the IT […]<\/p>\n","protected":false},"author":11569,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-202","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/pages\/202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/users\/11569"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/comments?post=202"}],"version-history":[{"count":4,"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/pages\/202\/revisions"}],"predecessor-version":[{"id":214,"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/pages\/202\/revisions\/214"}],"up":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/pages\/25"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/kaseybrown\/wp-json\/wp\/v2\/media?parent=202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}