Conflict Resolution Foundations Bringing resolution to your conflicts
I completed a course on conflict resolution sponsored by LinkedIn Learning and led by leadership coach Lisa Gates. The course offered practical insights into managing workplace conflict and turning disagreements into opportunities for collaboration. Using the “Resolution Roadmap” framework, I learned to identify core issues, differentiate facts from perceptions, and apply structured techniques for resolving conflicts in business settings. The course included scenarios that helped me develop skills such as active listening, reframing issues, and finding common ground. I better understood different conflict styles, recognized contentious tactics, and increased my ability to handle conflict effectively. Overall, this experience has enhanced my ability to maintain productive relationships with coworkers, clients, and managers.