Resume
EDUCATION:
TEMPLE UNIVERSITY, College of Health Professions and Social Work, Philadelphia, PA
January 2014–Present
Master of Science Degree in Health Informatics
TEMPLE UNIVERSITY, College of Health Professions and Social Work, Philadelphia, PA
January 2009-August 2011
Bachelor of Science Degree in Kinesiology
Major: Exercise and Sports Science
Cum Laude
PENNSYLVANIA STATE UNIVERSITY, Abington, PA
August 2007-December 2008
EXPERIENCE:
University of Pennsylvania Health System; Philadelphia, PA January 2014-Present
Senior Patient Service Representative Radiation/Oncology
- Responsible for the initial scheduling of new radiation patients’ treatments.
- Responsible for the treatment schedules of the ~250 patients treated daily.
- Resolve scheduling issues from patients, physicians, and co-workers in person and by phone.
- Liaise between chemotherapy and radiation treatment coordination to reduce overall wait times by 50%. Coordinates weekly meetings between chemotherapy and radiation schedulers.
University of Pennsylvania Health System; Philadelphia, PA November 2012-January 2014
Patient Service Representative Hematology/Oncology
- Improve coordination of care for patients receiving both chemotherapy and radiation by reducing their overall wait times throughout weeks of treatment.
- Assist in improving patients’ use of myPennMedicine through provider information sessions and direct patient intervention. Presented that information to the entire team during weekly meetings, along with monthly activation and usage reports.
- Assist in creating reports in Epic by identifying patients by diagnoses and physician. The purpose is to record the volume of new patients, follow-ups, and total visits by each relevant department on a monthly basis.
- Partner in creating, designing, and implementing Cancer Center newsletter.
- Respond to direct requests from physicians, nurse practitioners.
- Responsible for daily patient scheduling, check in/check out, obtaining referrals, and maintaining an appropriate patient flow throughout the patient’s appointment while consistently ranking at the top of productivity among co-workers.
Corporate Brokers; Temp at Prudential Financial, Inc.; Dresher, PA April 2012-June 2012
Annuity Disbursements
- Responsible for processing non-qualified and qualified annuity disbursements.
- Maintained professional, friendly relationships with clients and financial professionals in order to meet all requirements for processing, ensuring that all service and compliance expectations are met.
- Ensured disbursements are appropriate and justified from a tax, procedural, and compliance perspective.
Medical Fitness Systems, LLC; Newtown, PA May 2011-December 2011
Assistant Health Club Consultant
- Created and presented business plans implementing therapeutic exercise reimbursed by insurance to five different health clubs.
- Developed a financial budget, using Excel, including revenue and expense projections for each health club.
INFORMATION TECHNOLOGY SKILLS:
Epic, Aria, Navinet, HDXpress, Microsoft Word, Excel, Powerpoint, Outlook 2007/2010