Kirti Nagarwal

Yardley, Pennsylvania 19067
7324856308
nagarwalkirti@gmail.com

Education

Expected in May 2026
Pennsylvania State University University Park, PA
No Degree Information Science

June 2022
Pennsbury High School Fairless Hills, PA
High School Diploma

Professional Summary

Experienced Customer Service Associate, with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Skills

Policy and Procedure Adherence
Reading Comprehension
Speaking Clearly

Closing Sales
Hindi Speaking
Customer Service

Verbal Communication

Work History

June 2021 - July 2022
Wawa - Yardley, PA
Customer Service Associate

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer calls and emails to answer questions about products and services.
Sought ways to improve processes and services provided.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Trained new personnel regarding company operations, policies and services.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Developed and actualized customer service initiatives to decrease wait times.
Set up and broke down food service lines quickly to maintain service flow.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Learned other teammates' work tasks to train as backup.
Demonstrated knowledge of menu items and corresponding ingredients.
Greeted customers at counter to fulfill requests and answer questions.
Monitored food quality and freshness throughout day.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Developed and maintained positive relationships with customers to enhance service.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Verified prepared food met standards for quality and quantity before serving to customers.

Languages

Hindi
Native or Bilingual