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  • Business process analysis
  • Customer relationship management (CRM)
  • Data analytics
  • Digital marketing
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Experience

GameStop – Assistant Store Manager
July 2006 – June 2017
  • Increased store sales and profit through driving key performance indicator metrics
  • Managed a team of 4-10 employees
  • Created and monitored employee development plans to improve individual performances
  • Maintained excellent customer loyalty by catering services to each customer’s needs
  • Plan and host store events for new product launches
  • Prioritized and delegated daily, weekly, and monthly tasks and projects to ensure smooth and efficient store operations

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