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- Full time 2/16/22-4/18/22
Arbitech is the world’s leading independent distributor of data center products. It is based out of Irvine, CA but they have sales offices across the country. My office is in Berwyn, PA with a sales team of 5 members including 2 sales reps, a customer service representative, and 2 account executives. I was employed as a sales intern tasked with learning customer relationship management and forming sales relationships. I learned CRM programs that are integrated with emails, databases, and sites used for products such as Intra and Brokerbin. I researched tech companies that buy and sell hardware and office products, formed relationships with members at the companies, and sold them products. I learned how to price hardware against stocking needs as well as the changing economy due to shortages in the tech industry. I learned about products that we sell such as switches, docks, laptops, tablets, etc. The aspect of CRM related to my first MIS course which featured salesforce as a way to manage your business processes. The products we sold related to my cloud architecture course, physical storage and databases are sold and used as a part of our daily responsibilities. We sell hardware from brands such as HP, Dell, Lenovo, and Cisco. Relating to cybersecurity and web programming, I would evaluate companies’ websites to determine if they were reliable and established customers or if they were risky to do business with. We had weekly meetings companywide where we would learn about products that are hard to get, growing in the tech industry, and price changes due to the economy and shortages. We also discussed how to create a seamless interface for customer relations across different websites and databases. Lastly, we discussed licensing and permissions that allowed or prevented the company from selling to different consumers or certain products. Overall, I learned a great deal about leading companies in the tech industry, products that are necessary in the industry and how to obtain them, and how to manage and foster customer relationships.