Experience
University of Pennsylvania
IT Support Specialist
- Responding to help desk tickets, answering calls and taking information in a professional manner.
- Ensuring pleasant and helpful demeanor at all times.
- Solving problems and deescalating situations quickly and efficiently.
- Troubleshooting computers, printers, tablets, and email for entire Wharton Business School administration staff (236 professors in addition to support staff and employees).
- Maintained technology while assisting administrative staff with information technology issues making their jobs less troublesome by doing so increased productivity.
Performed network management, software development, and trained non-technical staff
Manna Food services
Food Service Volunteer
- Provided food to critically ill, homebound patients.
- Prepared food items by cutting vegetable and making sandwiches.
- Operated on an industrial conveyor line, portioning and packing food in shrink-wrapped containers for delivery.
Jefferson Hospital
Radiology Technician Assistant
- Assist Radiologists in all aspects needed to enhance productive workflow
- Proficiently utilize multiple IT and Radiology-centric computer systems
- Monitor system dashboard for critical result reports and facilitate doctor to doctor communication. Must be able to accurately convey report information to healthcare providers. Accurate documentation of interactions must be kept. Timeliness of task completion is critical.
- Accurately upload outside facility images and reports into Radiology EPIC system with appropriate and accurate order information for interpretation by Radiologist
- Provide customers with images, in film or CD format when requested acquiring all necessary consents and form completion