{"id":11,"date":"2024-03-14T19:13:48","date_gmt":"2024-03-14T23:13:48","guid":{"rendered":"https:\/\/community.mis.temple.edu\/mconnors\/blog\/points\/customer-service-problem-solving-and-troubleshooting\/"},"modified":"2024-03-14T19:13:48","modified_gmt":"2024-03-14T23:13:48","slug":"customer-service-problem-solving-and-troubleshooting","status":"publish","type":"points","link":"https:\/\/community.mis.temple.edu\/mconnors\/points\/customer-service-problem-solving-and-troubleshooting\/","title":{"rendered":"Customer Service: Problem-Solving and Troubleshooting"},"content":{"rendered":"<p>As a prospering digital marketer, I understand the importance of customer service, as poor handling of customer issues can lead to negative costs for organizations. This course focuses on equipping employees with critical problem-solving and troubleshooting skills necessary to address various customer service problems effectively. I have learned how to maintain positive relationships with customers and manage complaints. Additionally, the course covers identifying and resolving larger systemic issues within a company. Through this, I have learned how to manage invalid complaints, understand the importance of active listening, and know how to handle rude customers professionally.<\/p>\n","protected":false},"author":29984,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","points","type-points","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/points\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/points"}],"about":[{"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/types\/points"}],"author":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/users\/29984"}],"replies":[{"embeddable":true,"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/points\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/community.mis.temple.edu\/mconnors\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}