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Duke Tran commented on the post, Reading Question: IT Investments, on the site 9 years, 6 months ago
Christine, you made an excellent point! I completely agree that the leaders of any organization will dictate how the organization value its IT. It is a litmus test for me to check who the CIO or CTO (chief technology officer) reports to in any organization to see how important IT is viewed in the organization’s strategy. For the most part, I…[Read more]
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Duke Tran commented on the post, Reading Question: IT Investments, on the site 9 years, 6 months ago
Saqib, thanks for the response and great questions. The performance of the company was definitely adversely affected by the underinvestment in IT as I witness the company was getting slower and slower in bringing new chip designs to market as the chip design and supply chain systems were getting outdated. Our competitors were able to leverage…[Read more]
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Duke Tran commented on the post, Case Question: Volkswagen Process Assessment, on the site 9 years, 7 months ago
Sam, thanks for the insightful post. I am in complete agreement with you that the new project prioritization at VWoA was just marginally better than the old system because of its structure. While I do not think the new system was too complicated, I do agree with your suggestion that having the ELT communicate with the various business leaders…[Read more]
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Duke Tran commented on the post, Reading Question: IT Investments, on the site 9 years, 7 months ago
Prior to my current job, I worked at a microchip design and manufacturing company. The company was a spin-off from a larger company because the microchip division was underperforming. It also caused the overall value of the larger to be depressed. Immediately after the spin-off, the new CEO issued a mandate to cut overhead cost from the entire…[Read more]
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Duke Tran commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
When I worked as a consultant with IBM Global Services, it was essential to my job to understand the Key Resources at my disposal in order to successfully deliver for my customers. The intellectual resources within Global Services included the IBM brand and all the proprietary knowledge and processes that IBM created over many decades providing…[Read more]
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Duke Tran commented on the post, Reading Question: Business Models, on the site 9 years, 7 months ago
Joel, it is very interesting learn how Microsoft have segments within its different customer segments. This is probably true of most software companies but especially for one as large as Microsoft.
Do you see a shift in the way your company will view its customer segments with the announcement in January of Windows 10 becoming a free upgrade?
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Duke Tran commented on the post, Case Question: Volkswagen – Critical Unfunded Project, on the site 9 years, 7 months ago
The project critical to Volkswagen’s global supply chain management system was left only partially funded because of two reasons. The first reason the project was not fully funded was because the project’s value was too narrowly focused on just warehouse performance benefits which were not related to the topmost-ranked NRG goals. The second rea…[Read more]
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Duke Tran commented on the post, Case Question: Volkswagen – Advice for Matulovic, on the site 9 years, 7 months ago
In order to respond to all the executives that were calling him for special treatment, Matulovic needs to remind the ELT with an email that they had endorsed and signed off on the new priority management system because it provided an orderly, rational, and structured way to link projects and the core business processes they impacted to align with…[Read more]
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Duke Tran commented on the post, Progress Report for Week Ending, March 1, on the site 9 years, 7 months ago
Jon, you make a great point that the advances in technology are the reason security breaches at companies such as Target and Home Depot causing 40 and 56 million credit card numbers, respectively, to be stolen. I was actually impacted by the Home Depot security breach last year, and luckily, Citibank cancelled my card and sent me a new one much…[Read more]
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Duke Tran commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 7 months ago
Paul, I am in total agreement with you that Jacob grossly underestimated how secure Sunnylake’s network and system really were. It should be Jacob’s job not the CEO to worry about the security of the EMR system and patient’s data. Actually, it should be Jacob’s number one priority to consistently worry about the Sunnylake’s digital security at…[Read more]
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Duke Tran commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 7 months ago
LeRena, your concerns about security when renting a unit with Airbnb or HomeAway is something that I did not even consider. It is concerning to me that I did not factor in security when renting with VRBO. In my defense, I think security was not a major concern because I was with groups of people of 8-12 each time and there is a false sense of…[Read more]
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Duke Tran commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 7 months ago
Steve, I agree with your analysis as a crisis manager. Airbnb’s business model is dependent upon social media and its explosive power to garner customers and more hosts for Airbnb. As you noted, social media can also be detrimental to Airbnb’s business and reputation. If Airbnb had shown the willingness to treat EJ’s problem with the urgency…[Read more]
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Duke Tran commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 7 months ago
Sam,
Thank you for expanding on how you look for the hotels to follow-up after receiving negative reviews. I do the same thing too! It is sometimes the deciding factor for me in selecting a hotel if I found that they handled the negative review with professionalism and if they actually addressed whatever the issues were in the negative reviews. -
Duke Tran commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 7 months ago
Kevin,
Thanks for including the link and providing more information on VRBO. I did not realize that they have been around for that long, and I can see a lot of merit in your point about VRBO being skewed toward an older an crowd. Without the actual statistics, it is going to be hard to prove, but I will say that most people I know have used…[Read more] -
Duke Tran commented on the post, Happy Birthday SNL // the typists from the Carol Burnett show, on the site 9 years, 7 months ago
Thanks for the well articulated response. I really like the idea of indexing and categorizing reviews, and the concept of a fee charged to the industries reviewed is intriguing. I am not quite sure how happy some businesses would be to be charged for constantly receiving bad reviews but it might help them figure out that they need to improve.
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Duke Tran commented on the post, Reading Question: Security and Fraud, on the site 9 years, 7 months ago
The advances in technology have made it easier for criminals to commit fraud such phishing scams, targeted personal data thief with social engineering, and major credit card thefts such the Target case. However, advances in technology are also giving the consumer ways to keep their money safer. For example, the embedded chips in credit cards are…[Read more]
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Duke Tran commented on the post, Reading Question: Can you trust Yelp ratings?, on the site 9 years, 7 months ago
I would explain the controversy with Yelp’s reviews to a 5 year old by asking them a story. The story is about a company provides advice on which toys that parents should avoid or buy for their kids. Parents go to this company for advice on good toys to buy and bad toys to avoid based on information from provided by other parents. The problem i…[Read more]
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Duke Tran commented on the post, Case Question: Airbnb — Information Sharing, on the site 9 years, 7 months ago
Having never used Airbnb before, I can only draw on my own experience using Vacation Rentals By Owners (VRBO). As a VRBO renter, I went through all reviews and paid attention to references both good and bad about the hosts/owners. Politeness, responsiveness, and attention to details are important qualities that use along with the price of the…[Read more]
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Duke Tran commented on the post, Case Question: Airbnb — "EJ" Incident, on the site 9 years, 7 months ago
Hi Saqib, I was a little taken back by the information you shared with how Airbnb handled the EJ incident. Interestingly, I found an article that contained the whole story. ( http://latimesblogs.latimes.com/technology/2011/08/airbnb-insurance-guarantee.html ). To summarize the article, Airbnb’s CEO, Brian Chesky apologized a month later for not…[Read more]
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Duke Tran commented on the post, Case Question: When Hackers Turn to Blackmail, on the site 9 years, 7 months ago
Saqib,
Great insights in pointing out how important safety drills are in the workplace. Depending on the type of business, problems with IT systems can endanger employees and customers as in the Sunnylake case. In our current technology driven and always connected world, all institutions are potential targets and must be prepared to handle the…[Read more] - Load More