Tae, C.J., Pang, M.-S., and Greenwood, B.N. (2020) “When Your Problem Becomes My Problem: The Impact of Airline IT Disruptions on On-Time Performance of Competing Airlines,” Strategic Management Journal (41:2) pp. 246-266.
Pang, M.-S. and Lee, G. (2019) “AI-Powered Intelligent Automation and International Trade in Services: Implications for Service Jobs in APEC Economies,” Policy Reference, Korea Institute for International Economic Policy.
Pang, M.-S. and Pavlou, P.A. (2019) “On Information Technology and the Safety of Police Officers,” Decision Support Systems (127:1) 113143.
Pang, M.-S. “Politics and Information Technology Investments in the U.S. Federal Government in 2003-2017,” Information Systems Research, (28:1) pp. 33-45.
Pang, M.-S. “Is IT Worth It? Yes! – What State Government Leaders Need to Know About Returns on IT
Investments,” The IBIT Report, Institute for Business and Information Technology, Temple University [download]
Pang, M.-S., Tafti, A., and Krishnan, M.S. (2016) “Do CIO IT Budgets Explain Bigger or Smaller Governments? – Theory and Evidence from U.S. State Governments,” Management Science (62:4) pp. 1020-1041.
Pang, M.-S., Tafti, A., and Krishnan, M.S. (2014) “Information Technology and Administrative Efficiency in U.S. State Governments – A Stochastic Frontier Approach,” MIS Quarterly (38:4) pp. 1079-1101.
Pang, M.-S., Lee, G., and DeLone, W. (2014) “IT Resources, Organizational Capabilities, and Value Creation in the Public Sector Organizations – Public Value Management Perspective,” Journal of Information Technology (29:3), pp. 187-205. [free download]
Etzion, H. and Pang, M.-S. (2014) “Complementary Online Services in Competitive Markets: Maintaining Profitability in the Presence of Network Effects,” MIS Quarterly (38:1), pp. 231-248.
Pang, M.-S. (2014) “IT Governance and Business Value in the Public Sector Organizations – The Role of Elected Representatives in IT Governance and Its Impact on IT Value in U.S. State Governments,” Decision Support Systems (59:1), pp. 274-285.