A Digital Platform is a software-based online framework that facilitates interactions between its users. The main goal in using Digital Platforms is to enhance the collaboration between producers and end-users. Digital Platforms can help businesses identify new business opportunities and future trends.
Pros of Digital Platforms:
- Improved Business Continuity– By automating the entire platform infrastructure in the cloud new business continuity options increases.
- Enhanced Data Collection– Digital Platforms allow for the translation of raw data into insights across numerous touch points, producing a single view of the operations, customer relations, production, and business opportunities.
- Increased Profits– Businesses that establish Digital Platforms improve efficiency and profitability by improving customer communication, offering faster customer support, and establishing innovative customer experiences.
I really liked how you clearly listed the pros of Digital platforms but what would the cons be? if you could have included cons i feel it would provide a deeper understanding