ERP or Enterprise Resource Planning is a software or system that allows you to integrate functions, streamline processes, and manage core business. ERP essentially takes all the information of a database and streamlines it. Legacy systems have a number of issues one of the largest being an increased security risk. Another issue is that often times they can be very inefficient and unstable. They often times are outdated and can’t integrate with new technologies of a business and can have a serious lack of information. All this makes them unable to keep up with modern day ERP systems. CRM, also known as Customer Relationship Management, is a way for multiple departments of a business such as marketing, human resources, accounting, Etc, to track information about customers such as demographics, preferences, reviews, purchase history, etc. One of the similarities between ERP and CRM is that it integrates information into one place for multiple branches of a business. One of the differences is that ERP is internally based while CRM is consumer based.
Source:
https://www.gavant.com/library/what-are-the-biggest-problems-with-legacy-software/
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